Clinical Services Coordinator
Applications extended until August 28th
The Clinical Services Coordinator is responsible for coordination of all aspects of clinical care. The Coordinator will work with a team of in-house clinicians and outsourced service providers, Community members and their families to deliver high quality clinical care and lifestyle services.
Reports to: Oonah Program Coordinator
The Clinical Services Coordinator will use their clinical expertise to support clinical staff to deliver clinical care in accordance with Oonah policies, procedures and processes.
• Supervise the delivery of clinical care services by Oonah staff and outsourced services via partner organisations as per the above chart
• Ensure delivery of quality clinical and personal care that actively promotes a person-centred approach
• Coordination of client’s clinical care needs by:
o Ensuring appropriate intake and referral procedures are followed
o Ensuring appropriate follow up / resolution of clinical issues, incidents and developing trends
o Ensuring any clinical care needs are managed and communicated in a professional, understandable and timely manner
• Coordinate / participate in meetings of clinical and personal care professionals and ensure all issues raised are acted upon according to guidelines
• Organise and liaise with external health care professionals related to client needs
Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. Applicants must address the selection criteria contained in the position description.
Full time salary $101.764 plus super. Note: Part time minimum 3 days a week a potential with salary pro rata full time rate. Email to firstname.lastname@example.org.
Applications close on the 4th of September.
The position is responsible for working in collaboration with a small multi-disciplinary mental health care team in the delivery of culturally appropriate psychology services to clients and their families within the serviced Aboriginal and Torres Strait Islander Communities.
Based in Healesville the role is expected to:
• improve the social and emotional health and wellbeing of Aboriginal communities in the outer east of Melbourne
• enhance access to mental health services, facilitating an integrated approach with other closely connected services including social and emotional wellbeing, suicide prevention and alcohol and other drug treatment services.
• address the underlying causes of mental illness and support clients to manage the symptoms.
• reconnect community members to culture, land and community.
• To engage with clients and their families, where appropriate, in a culturally safe environment to codevelop a realistic and achievable treatment plan.
• To walk with the client throughout the implementation of the treatment plan.
• Working with Oonah and the Mental Health Worker, the client and their family, and other service providers, the psychologist will prepare a customised treatment plan to compliment the client’s cultural strengthening plan linking the client into appropriate cultural strengthening programming provided by Oonah, Boorndawan or MMIGP.
• Provide high quality psychological assessment and intervention for clients within the context of primary health care in a professional, confidential and culturally safe manner, in keeping with accepted best practice standards. This will include clinic-based appointments and home visits.
• Work collaboratively as part of the multidisciplinary team to coordinate care for clients, including liaising with internal and external service providers, working with family and friends, and actively participate in case review meetings.
• As required, relate to young clients in a manner which is culturally relevant and appropriate to their developmental and cognitive level of functioning and provide services in a youth friendly manner.
• Conduct bio-psycho-social assessments of clients presenting to the service using evidence based assessment tools.
• Conduct risk assessments, including assessment of suicide risk and violence risk and provide follow up support, referrals and treatment.
• Monitor patients for critical changes and initiate appropriate emergency procedure in partnership with acute care providers and medical specialists as indicated.
• Knowledge and understanding of, and adherence to relevant legislation, policies and issues impacting on service delivery for clients and their families.
• Provide timely follow-up, monitoring and care as directed through health assessments and / or GP Management Plans / Team Care Arrangements.
• Incorporate a holistic approach to health care that recognises spiritual healing practises, includes health promotion activities according to community and Oonah priorities.
• Ensure information is recorded accurately and in a timely manner in the electronic health record system, and that records are maintained in accordance with accreditation standards.
• Ensure maintenance of privacy and confidentiality in relation to client information in accordance with Oonah policy, cultural protocol and professional ethics and guidelines.
• Work closely with administrative staff to ensure that booking and billing of clients is completed
• efficiently and accurately
• Actively maintain knowledge of the application of the MBS relevant to your job role and ensure information about completed MBS items is effectively captured for accurate processing of claims.
• Ensure that all actions operate in accordance with the Oonah Protecting Children policy and other core policy and legislative frameworks.
Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. Applicants must send a letter of application addressing the selection criteria contained in the position description.
Part time 2 days/week, contract to 30 June 2021, subject to funding. Salary depending on experience plus superannuation.